At Global Shop, we understand that the anticipation of receiving your meticulously chosen Japanese knife or kitchen tool is part of the excitement. We have streamlined our global delivery process to ensure your investment in unparalleled craftsmanship reaches your door securely and efficiently, no matter where you are in the world.
Our Shipping Partners & Methods
We partner exclusively with world-leading courier services—DHL, FedEx, and EMS—to guarantee reliability and provide full tracking for your peace of mind. Your order is handled with the utmost care from our headquarters in Oxford, UK, until it is safely in your hands.
Shipping Options
We offer two clear and convenient shipping options to suit your needs:
1. Standard Shipping (£12.95)
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch.
- Ideal For: Customers who prefer a faster, tracked delivery service with comprehensive logistics support.
2. Free Shipping
- Carrier: EMS (Express Mail Service)
- Delivery Time: 15-25 business days after dispatch.
- Availability: Automatically applied to all orders over £50.
- Ideal For: Those who are happy to wait a little longer for their items to enjoy the benefit of free shipping.
The Journey of Your Order
To ensure every product meets our exacting standards, each order undergoes a careful process:
- Order Processing (1-2 Business Days): After you place your order, our team meticulously inspects, prepares, and securely packages your items. This crucial step ensures the legendary blades and tools from artisans like Yoshimi Kato are perfectly protected for their journey.
- Dispatch & Tracking: Once your order leaves our facility, you will receive a confirmation email containing your tracking number. This allows you to follow your parcel’s progress in real-time.
- Customs & Import Duties: As an international shipment, your order may be subject to local customs fees, import duties, or taxes. These are the responsibility of the recipient and are not included in the product or shipping cost. Please check with your local customs office for more information.
- Final Delivery: Our courier partners will deliver your package to your provided address. A signature may be required upon delivery.
Please Note: While we serve a global clientele, we are currently unable to ship to addresses within Asia and a select number of remote territories. We apologise for any inconvenience this may cause.
Our Promise to You
Our commitment to you extends far beyond the checkout. We are dedicated to providing a transparent and reliable delivery service worthy of the world-class products we sell. We aim to make the process of acquiring authentic Japanese culinary tools from legendary blacksmiths as seamless and satisfying as using them.
Should you have any questions about your order’s delivery, our customer support team is always ready to assist you at [email protected].