FAQ

What makes your Japanese knives special?

Our knives are sourced from legendary Japanese blacksmiths and feature exceptional steels like Aogami Blue/Super, Ginsan, and HAP40. They represent centuries of forging tradition, offering unparalleled sharpness, edge retention, and balance for the serious chef.

Do you offer carving sets or knife blocks?

Yes, we offer a curated selection of carving sets and knife block sets, perfect for both professional kitchens and dedicated home cooks looking for a complete solution.

What is a ceramic water sharpener?

Our ceramic water sharpeners are precision tools used to hone and maintain the razor-sharp edge of your Japanese knives. They use water and a ceramic wheel to gently realign the edge without removing significant material.

How do I place an order?

Simply browse our collection, select your desired items, and proceed to checkout. You will need to provide your delivery details and payment information to complete your order.

Do I need to create an account to shop?

While you can check out as a guest, creating an account allows you to track your orders, save your details for faster future purchases, and view your order history.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, MasterCard, and JCB. We also accept payments securely through PayPal.

Is my payment information secure?

Absolutely. We use advanced encryption technology to ensure all your payment and personal details are kept completely secure and confidential.

Where do you ship to?

We offer global delivery to most countries worldwide. However, we are currently unable to ship to addresses within Asia and a select number of remote territories.

What are your shipping options and costs?

We offer two reliable options:
– Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivered within 10-15 business days after dispatch.
– Free Shipping: Automatically applied to orders over £50. Shipped via EMS. Delivered within 15-25 business days after dispatch.

How long will it take to process my order?

Each order is meticulously inspected and packaged by our team. This process takes 1-2 business days before your item is dispatched.

Will I have to pay customs or import duties?

As international shipments, orders may be subject to local customs fees, import duties, or taxes. These are the responsibility of the recipient and are not included in our product or shipping costs. Please check with your local customs office for more information.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email containing your unique tracking number. You can use this to follow your parcel’s journey in real-time with our courier partners.

What is your returns policy?

We want you to be completely satisfied. If you are not happy with your purchase, you may return it in its original, unused condition within 15 days of receipt for a refund or exchange. Please contact us at [email protected] to initiate a return.

Who pays for return shipping?

The customer is responsible for the return shipping costs unless the item arrived damaged or was incorrect due to an error on our part.