At Global Shop, we are dedicated to providing discerning chefs and culinary enthusiasts with the finest Japanese knives and premium kitchen tools. Our commitment to excellence extends from the craftsmanship of our products to the service we provide. We want you to be completely satisfied with your purchase, and this policy outlines our straightforward processes for shipping and returns.
Shipping Information
We are proud to offer global shipping (excluding Asia and a few remote regions) to bring our curated collection directly to your kitchen.
Order Processing
Please allow 1-2 business days for us to carefully prepare and process your order before it is dispatched.
Shipping Methods & Delivery Timelines
We offer two reliable shipping options to suit your needs:
- Standard Shipping (DHL or FedEx)
Cost: £12.95
Estimated Delivery: 10-15 business days after dispatch. - Free Shipping (EMS)
Available on all orders over £50.
Estimated Delivery: 15-25 business days after dispatch.
Please note: All delivery timeframes are estimates and may be subject to delays beyond our control, such as customs processing.
Returns & Exchanges Policy
We stand behind the quality of our products. If you are not entirely satisfied, we gladly accept returns and exchanges on most items within 15 days of you receiving the order.
Condition of Items
To be eligible for a return or exchange, the item must meet the following conditions:
- Be in its original, unused, and pristine condition.
- Be repackaged in the original manufacturer’s packaging, including all boxes, protective materials, and documentation.
- Must not have been sharpened, altered, or used in any way.
Non-Returnable Products
To uphold the highest standards of hygiene and performance, the following products are considered final sale and cannot be returned or exchanged unless they arrive defective or damaged:
- Ceramic Water Sharpeners (Used sharpening systems cannot be resold)
- Diamond Sharpening Steels
- Knife Bags (Due to their personal and protective nature)
If you receive a defective item from this list, please contact us immediately at [email protected].
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact Us
Within the 15-day window, email our customer service team at [email protected]. Include your order number and details about the product you wish to return or exchange. - Receive Instructions
We will respond promptly with a Returns Authorisation (RA) number and detailed instructions on where to send your parcel. Please do not send items back without an RA number. - Ship the Item
Carefully pack the item(s) in their original packaging and ship them to the address we provide. We strongly recommend using a tracked and insured shipping service, as you are responsible for the return shipping costs and for the parcel until it reaches us. - Inspection & Processing
Once we receive and inspect the returned item, we will process your refund or dispatch your exchange item.
Refund Timelines and Methods
After we receive and approve your return:
- Timeline: Your refund will be processed within 5 business days.
- Method: The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
- Delivery Charge: The original standard shipping fee (£12.95) is non-refundable. For orders that qualified for free EMS shipping, the cost of the return shipment is the responsibility of the customer.
Please note: Depending on your bank or card issuer, it may take additional time for the refund to be fully reflected on your statement.
Exchanges
If you need to exchange an item for a different model or variant, the process is the same as a return. Once we receive the original item, we will ship the requested replacement product to you. Standard shipping charges will apply for the new shipment.
Damaged or Incorrect Items
If your order arrives damaged or if you received an incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or return at no cost to you.
This policy does not affect your statutory rights as a consumer.
Contact Us
If you have any questions about our shipping or returns process, please do not hesitate to reach out.
Email: [email protected]
Postal Address:
Global Shop
90 Cornmarket St
Oxford, GB OX6C 7QH