Term and Conditions

By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our website and make purchases.

1.2 Account Information

If you create an account with us, you are responsible for maintaining the confidentiality of your account details and password. You agree to accept responsibility for all activities that occur under your account.

1.3 Accurate Information

You agree to provide accurate, current, and complete information during the registration and checkout processes. It is your responsibility to update your information as needed to maintain its accuracy.

1.4 Prohibited Uses

You may not use our website:

• For any unlawful purpose or to solicit others to perform illegal acts
• To violate any international, national, or local regulations
• To infringe upon or violate our intellectual property rights
• To harass, abuse, or harm others
• To submit false or misleading information
• To upload or transmit viruses or any other malicious code

2.1 Product Information

We take great care to ensure that our product descriptions, images, and specifications are accurate. However, slight variations may occur, particularly with handcrafted items. The natural characteristics of materials (such as wood grain patterns in knife handles) may differ from product images.

2.2 Professional-Grade Tools

Our products include high-performance cutting instruments intended for professional and enthusiast use. By purchasing these items, you acknowledge their specialized nature and accept responsibility for their proper use, maintenance, and storage.

2.3 Product Availability

All orders are subject to product availability. If an item is out of stock, we will notify you promptly and offer either a restocking timeline or a full refund.

2.4 Age Restriction

By purchasing knives from our website, you confirm that you are of legal age in your country of residence to purchase such items.

3.1 Order Process

Placing an item in your shopping cart does not reserve the item or price. We only consider an order confirmed when we send you an order confirmation email.

3.2 Pricing

All prices are listed in British Pounds (£) and include VAT where applicable. We reserve the right to change prices at any time without notice, but such changes will not affect orders already confirmed.

3.3 Payment Methods

We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. All payments are processed through secure encrypted systems. By providing payment information, you represent that you are authorized to use the payment method.

3.4 Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.

4.1 Shipping Areas

We ship globally, excluding Asia and certain remote regions. If you are located in an area we cannot service, we will notify you promptly after order placement.

4.2 Processing Time

Orders are processed within 1-2 business days. Processing time is separate from shipping time.

4.3 Shipping Methods

We offer two shipping options:

• Standard Shipping: £12.95 via DHL or FedEx, with estimated delivery of 10-15 business days after dispatch
• Free Shipping: Available on orders over £50 via EMS, with estimated delivery of 15-25 business days after dispatch

4.4 Delivery Delays

While we provide estimated delivery timelines, actual delivery times may vary due to factors beyond our control, including customs processing, weather conditions, or carrier delays. We cannot be held responsible for such delays.

4.5 Import Duties and Taxes

For international orders, you may be subject to import duties and taxes levied by the destination country. These charges are the customer’s responsibility and are not included in the product or shipping costs.

5.1 Return Policy

We accept returns and exchanges on most items within 15 days of delivery. To be eligible, items must be:

• In original, unused, and pristine condition
• Repackaged in the original manufacturer’s packaging with all boxes, protective materials, and documentation
• Not sharpened, altered, or used in any way

5.2 Non-Returnable Items

The following products are final sale and cannot be returned or exchanged unless defective or damaged:

• Ceramic Water Sharpeners
• Diamond Sharpening Steels
• Knife Bags

5.3 Return Process

To initiate a return or exchange:

1. Contact us within 15 days at [email protected] with your order number and details
2. Wait for a Returns Authorisation (RA) number and instructions
3. Ship the item with a tracked and insured service to the provided address

5.4 Refunds

Refunds are processed within 5 business days of receiving and inspecting the returned item. The original shipping fee (£12.95) is non-refundable. For free shipping orders, return shipping costs are the customer’s responsibility.

5.5 Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us immediately at [email protected]. We will arrange for a replacement or return at no cost to you.

6.1 Website Content

All content on this website, including text, graphics, logos, images, and software, is the property of Global Shop or our suppliers and is protected by international copyright laws.

6.2 Trademarks

“Global Shop” and our logo are trademarks of our company. You may not use these marks without our prior written permission.

6.3 Product Designs

The designs of our products, including knife patterns and handle designs, are protected intellectual property. Reproduction or imitation of these designs without permission is prohibited.

6.4 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our website. This license does not include any resale or commercial use of the site or its contents.

7.1 Product Use

Our products are intended for culinary purposes. We are not liable for any injury, damage, or loss resulting from misuse, improper handling, or modification of our products.

7.2 Website Operation

We strive to ensure our website is available without interruption, but we cannot guarantee uninterrupted access. We are not liable for any loss or damage resulting from website unavailability.

7.3 Content Accuracy

While we endeavor to ensure information on our website is accurate, we do not warrant that product descriptions, prices, or other content is error-free.

7.4 Maximum Liability

Our total liability to you for any claim related to these Terms or your use of our website shall not exceed the amount you paid for the products in question.

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and protect your information.

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified Terms.